Onward: leadership lessons from Starbucks

It's not very often that you get an inside look into a company during their darkest days but that is exactly the journey that the book Onward takes us on. This book tells the story of how Starbucks worked through the banking and housing crisis from 2008-2010. I know that does not sound like a fun read but it is really a powerful story of resilience. The true mark of an organization is how they respond to struggle. This is an inside look of how a founder of an organization came back to help lead that organization through crisis. The book is packed with leadership lessons for all of us in ministry but here are my favorite notes from the book.

• No business can do well for its shareholders without first doing well by all the people its business touches.
• When we love something, emotion often drives our actions. This is the gift and the challenge entrepreneurs face every day. The companies we dream of and build from scratch are part of us and intensely personal. 
• That, as I've said, is what merchants do. We take something ordinary and infuse it with emotion and meaning, and then we tell its story over and over and over again, often without saying a word. 
• Work should be personal. For all of us. Not just for the artist and the entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager, and the clerk. 
• Creating an engaging, respectful, trusting workplace culture is not the result of any one thing. It's a combination of intent, process, and heart, a trio that must constantly be fine-tuned. 
• Companies pay a price when their leaders ignore things that may be fracturing their foundation. Starbucks was no different. 
• Starbucks is in the business of exceeding expectations. That means we have to admit it when we are not as good as we think we should be. 
• This is why, I think, so many companies fail. Not because of challenges in the marketplace, but because of challenges on the inside. 
• Without confidence, people could not perform 
• What elements about Starbucks, we asked ourselves, are ritual and what elements are merely habits? 
• We forgot that “ones” add up. 
• The world belongs to the few people who are not afraid to get their hands dirty.
• I've always believed that innovation is about rethinking the nature of relationships, not just rethinking products, 
• Growth had been a carcinogen. 
• Success is not sustainable if it's defined by how big you become. 
• Pursuing short-term rewards is always shortsighted. 
• Exploring an imperfect idea can often lead to a better one 
• At its core, I believe leadership is about instilling confidence in others,

7 ways to motivate your team

Maintaining momentum and motivating our volunteers is a constant battle that every leader has to give attention. This week we hit fall break here in our community and it is a good reminder to look around an evaluate how we are doing in motivating our team . Last year I had the chance to hear Kendra Flemming talk about how she motivates her volunteers at North Point Community Church and I wanted to share these today on the blog. Kendra is a next level leader and you can follow her blog here. Check out this list of 7 principles that attract volunteers to our ministry and can keep our teams motivated.

We are initially attracted to things that are visually appealing //  Some volunteer connections are bound in relationship but many times we are drawn in simply the look and feel of an environment. Branding, clear communication, and environment matter.

We are naturally attracted to excellence // No one wants to feed time, energy, and talent into something that is mediocre. Be committed to progressive excellence.

We are increasingly attracted to things that are celebrated // What we celebrate becomes attractive to our volunteer teams. Celebrate what matters most.

We are relationally connected to dynamic communities // Excellent leaders attract other great leaders. Dynamic attracts dynamic.

We are selfishly attracted to things that are personally beneficial //  leaders stay when they are serving and growing at the same time. Make sure your volunteers are growing and being rewarded!

We are attracted to fun! // Environments that are fun, where we laugh, attract people! We have to create margin for fun.

We are ultimately attracted to leaders and organizations with integrity. //  Know what we value and live what we value

These attraction factors help to motivate our volunteers. The end goal is to empower volunteers for the long haul. Motivated volunteers are going to thrive and serve longer. What are you doing to motivate your team? In this list of 7 is there one that stands out?

Do you really believe in what you are doing?

I have a good friend who NEVER believes the best about his sports teams. Ask him how things are going and he will tell you that his teams are not doing well. It could be the line, the quarterbacks, the defensive backs, or coaching that leads to his doubt. I finally asked him why and he told me that when he did not allow himself to believe in the team it was easier for him to process the outcome. He is probably right because I choose to believe the best about my teams and it sure does hurt when things go bad!

The perspective of my friend might help with our sports teams but rarely will it help with any organization, department, or team you lead. If others are going to follow you they need to know you really do believe in what you are doing. If you don't believe in what you are doing why would anyone else. Belief helps people...

• Move Forward >> when leaderships displays belief in the mission then people are more likely to take a step of faith. Over and over in the Bible God used men and women to call people to action. Those leaders had nothing but belief in their God to lean on and the people responded.
• Never Quit >> when I see a leader believe and lead strong even in hard times I am encouraged to not give up and to keep pushing.
• Trust the Leadership >> when people see you believe then they can trust that you will make the best decision for the organization. Belief drives us to vision and away from selfishness.

If you see people around you not moving forward, quitting, and not trusting leadership maybe it's time to step back and see if you still really believe. When have you seen the power of belief make a difference in your organization or ministry?

5 reasons we partner with Compassion International

This Sunday we announced that Grace Community Church was officially partnering with Compassion International to do ministry in Guatemala and specifically in Guatemala City. Sunday was a day I will never forget as I watched people hear the story of Compassion and respond by sponsoring kid after kid. Here are a few big reasons why we are now working with compassion to reach Guatemla for Jesus...

1. Changing the life of one child can change the destiny of a family // when you help a child break free from poverty you impact an entire family and open their family to be engaged by a local church and have hope!
2. When we partner with Compassion we are partnering with the local church // when we send mission teams into any country we want to support the work of the local church. Compassion only works through the local church and works to connect us with local churches.
3. We want our families to be able to meet their sponsor kids when on mission trips // that simple, connection is a powerful thing!
4. We want our mission trips to be focused on spreading the message of Jesus // Compassion is not just about freeing people from poverty it's also passionate about seeing people discover Jesus.
5. Compassion helps us give our families a way to do mission work together // every family can work together to sponsor a child and change a life. I have seen it work in my home for five years as my kids have loved on our sponsor child in Kenya.

Connect teens to your church

Many people spend tons of time looking at the statistics of how teens respond to the church when they graduate and head to college. The statistics can be discouraging and we are all trying to find ways to help teens discover faith in Jesus that endures beyond high school. Here is one idea that we all need to begin to embrace. If we want teens to be a part of the church after high school then we better connect them to the church during high school. If teens are a part of the church and not just a youth ministry during high school then they will look to connect with the church in college. Here are a few ways we are trying to make this happen week after week in our context...

Empower teens to serve now // we make every effort to give away important leadership roles to teens. Serving connects teenagers to other adult mentors and the heartbeat of the church.

Mission trips and serve events connected with the church // anytime a teen goes on a foreign mission trip they go with other leaders from the church. Our student ministry also joins our church in serving our city through several events we do every year uniting the church and our youth ministry.

Plan your worship gathering with the teen in mind // we try to always keep in mind with our service plans, series, worship sets, and stage look that teens will be worshiping with us. Allow teens to have a voice in your planning. This also allows teens and parents to worship together. We believe that makes a difference.

When we serve with teens, worship with teens, and encourage teens to be on mission with the church then we begin to place healthy adult relationships around them. Connecting teens to the church is not just about a healthy youth ministry it also demands a vibrant church who will make an effort. Teens know when they are wanted. Lets start making the connection.

controlling meeting madness

Meetings...we need them but so many of us seem to be drowning with them at the same time. They control our schedule to the point we have little time to get the work done we just met about with some leader, board, committee, or group. We are a church that is seven years old and over the almost six years I have been here we have gone through different levels of meeting madness. I feel like just this semester we have found a flow that is working for our family ministry team and our staff as a whole. The best way to control meeting madness is to have an effective plan. The point of meetings is to accomplish work as a team so we want to make sure they are effective not out of control. Here is our meeting strategy for our staff right now at Grace Community. Thought you might want to see our flow and I hope it helps...

1. all staff meeting [once a month] > our entire team gathers once a month for an all hands on deck staff meeting. Here we get to celebrate wins, cast vision, and focus on the big rocks that need everyone to give attention and effort.
2. family ministry team meeting [once a month] > our entire family team gathers for lunch, training, and encouragement once a month. This helps to make sure we are all fighting together to create engaging environments for the next generation and also partner with parents. We are better when we are connected together.
3. department meetings [twice a month] > on our off weeks departments (youth, kids, college, campus, worship, etc.) gather to make sure we are getting our work accomplished in our areas. This ensures we have enough time in between meetings to bring back progress after a meeting. 
4. staff development days [three times a year] > we make sure and block off three days each year where we get away and connect away from the office for a day and just get work done together. These are days to talk vision, long range planning, and team building. We just want to make our church better on these days.

How have you learned to manage meeting madness in your organization?

the power of a series

In every environment the use of series or themes is a powerful way to communicate big ideas and connect the dots with your teaching. I really feel like the use of the series is a needed asset for every next generation leader when teaching. The other option is to do a regimen of one night talks that struggled to help teens and kids connect where you are going as you teach. It really does not matter if you subscribe to an exegetical or topic approach to teaching, the right series title and graphics help communicate your end goal for the series. Here are 4 reasons why the use of series is important...

1. Grabbing Attention / the use of series help capture the attention of your crowd because you are communicating a big idea with the series theme.
2. Promoting Something New / people love things that are new and the use of series help you always have something new to pump every 3 to 6 weeks. (we try to not go longer than 4 weeks)
3. Planing Better Talks / when we use a series we learn to spread out our content. Using a plan for your talks allows you to break what you teach down into segments and not be tempted to teaching everything at one setting. Less is more.
4. Guiding Creativity / creativity thrives when there is a framework to work from. Boundaries actually help us see true creative potential. When you use a series your whole team has a guide to work with.

Would love to know if you use series in your next generation environments?

3 tips when immersed in a culture of controversy

If you follow the NFL at all you know that all off season the New Orleans Saints have been immersed in a controversy called "bounty gate" that led to the suspension of coaches and players. The result of all that controversy has led to three straight losses by a very talented team. Controversy can wreck any team in any organization.

For several years I served a church that had an extreme culture of controversy. Seriously, there always seemed to be a new controversy and someone was always being blamed for the situation. At every level of the church controversy seemed to always be right around the corner...another situation...a new problem...another big deal...another fight. Many of you leading in churches know exactly what I am talking about. Here are three rips when trying to lead in a culture of controversy.

1. FOCUS // never allow other people to draw you away from your mission and into their controversy. Churches addicted to constant controversy have long abandoned their mission to make disciples and instead turned inward. If you are going to lead this kind of culture you will have to constantly help everyone focus on what matters most.
2. CHANGE THE TARGET // if a culture is going to move away from the addiction of constant controversy then you will have to change the target. You have to define what the real win for the organization is. Trust me you can do this even if you only run your department in a church. Help your ministry move toward a healthy target. Changing the target is the heart of true leadership in any organization.
3. LEAD COURAGEOUSLY // it will take courage to avoid the trap of fueling controversy and not move along with the crowd. You may have to stand alone and a healthy influence in a culture of dysfunction. Trust me, it's worth it and your organization needs you to be a solution instead of ignoring the problem.

5 favorite conferences for next generation leaders

I believe every next generation leader needs to get away at least once a year and hit a conference. At a conference you get to network, refuel, question, learn, worship, and reflect. It's worth the time and the resources. If you are thinking about hitting a conference this year here are my 5 favorite for next generation leaders.

1. The Orange Conference / seriously there is no other conference out there where your entire next gen team can connect and grow together.
2. Catalyst / really does not matter East, West, or one day versions. This is a conference every leader needs to hit.
3. National Youth Worker Convention / every year the team at Youth Specialties does a great job of helping student pastors refuel and gain a bigger perspective in ministry.
4. Kidmin Conference / our team has not found a better conference that focuses on reaching kids for Jesus. Amazing experience.
5. Drive / this is a conference that North Point Community Church hosts to allow people a glimpse into their culture. Best conference I have been to hosted by a church.

What are your favorite conferences?

community of innovation

Innovation doesn't happen in a vacuum because it always impacts other people. I know we all think that innovation happens when we hole up in isolation and come up with the next great idea. Sometimes innovation happens that way. Great ideas also happen in the midst of community when we see what others are doing, learning, teaching, and thinking. Other people help us see new possibilities and many times take our original idea to entirely different level. We all need a place where we know we will be pushed to think strategically, dream bigger, and take risks.

For me one of those places has been the Orange Conference because it's there every year I get to link arms with a larger Orange family and be encouraged to embrace innovation. During those few days we all embrace the idea that innovation is possible at every level of our ministry. We are pushed to go further, faster because we are surrounded by other people headed in the same direction we are. My staff, volunteers, and my Orange friends spread out across the country have become my community of innovation. We are pushing each other to take the risk innovation brings. That is my community of innovation...do you have one?

You can join our community or innovation! Registration opens for OC13 next Thursday, September 27. For more information, please visit www.TheOrangeConference.com.